SCREENPLAY TERMS OF SERVICE

Submission of a purchase order (PO) or job to Screenplay represents a contract between Screenplay and its customers. By placing an order with Screenplay, the customer agrees to compensate Screenplay for work authorized by the approved proof or sample and these Terms, including decoration of extra pieces as described below. Compensation will be determined by the work completed and the terms outlined in this price sheet.

Screenplay reserves the right to review all art and textiles prior to final acceptance of a job and adjust the loss factor and price per piece accordingly. Pricing is subject to the Pricing section below. Film, screens, molds, separations, digitized embroidery files, templates, production files, mockups, and all internal production assets created by Screenplay remain the proprietary property of Screenplay unless otherwise agreed in writing.

2% LOSS FACTOR OR DUFF ALLOWANCE

Due to the nature of custom production, product may occasionally be damaged during decoration. Screenplay reserves a 2% loss factor, also known as a duff allowance, on each decoration location. Screenplay reserves a 5% loss factor per location on specialty decorations due to complexity.

The loss factor applies to product damaged during decoration. Missing pieces and extra product received are addressed separately under Product Arrival, Shortages & Extra Pieces. Missing inventory is not classified as a duff solely because it cannot be accounted for.

What Is a Duff?

A duff is product that gets ruined in the process of being decorated. Screenplay does not want anything to go wrong, and we have many quality-control checkpoints in place. However, duffs may occasionally happen due to the nature of custom production.

Screenplay is a contract-only decorator, and our margins are small because we do not mark up the apparel. The duff allowance helps keep decorating prices low.

How It Works

For example, an order of 100 shirts receiving a back print and a front print has a 2% loss factor for each location. In this example, four shirts could be duffed: two for the front print and two for the back print.

Screenplay will replace product and printing for losses exceeding the applicable duff allowance at no cost to the customer. For losses within the applicable allowance, the customer is responsible for supplying replacement product if desired. Screenplay will decorate those replacements at the same quantity pricing as the original order.

The maximum liability for replacement of any garment is limited to $100 per item unless physical samples are requested and approved in advance.

JOB SCHEDULING

Screenplay has a three-day schedule freeze before scheduled print dates. This allows our team to prepare artwork, burn screens, coordinate inventory, and complete other production preparations. The schedule freeze is separate from the product arrival requirements below.

Artwork should be submitted to Screenplay when the job is entered into the system. Jobs without artwork do not have a saved spot on the schedule and will not be scheduled until artwork is received.

Product must arrive and complete check-in according to the Product Arrival, Shortages & Extra Pieces section below. Jobs with no product ready for production will be rescheduled to the next available production date. Screenplay is not responsible for delays caused by third-party suppliers, manufacturers, freight carriers, or inventory shortages outside Screenplay’s control.

Screenplay makes good-faith efforts to follow estimated production schedules. However, custom production schedules may move forward or backward depending on production levels, product readiness, artwork status, approvals, quality-control concerns, and other operational factors. If you have an event or a hard deadline, please communicate that to your Account Manager and build in an appropriate buffer.

All turnaround times, production dates, completion dates, and estimated ship dates are estimates only and are not guaranteed unless expressly confirmed in writing by Screenplay management.

The customer acknowledges that production scheduling in the custom apparel industry is inherently variable and subject to operational, supplier, artwork, inventory, shipping, and quality-control factors that may affect estimated timelines before or during production.

PRODUCT ARRIVAL, SHORTAGES & EXTRA PIECES

Product Arrival & Check-In

Product must arrive at Screenplay at least two business days before scheduled production to allow time for receiving and check-in. Depending on order volume and receiving capacity, Screenplay may accommodate arrival one business day before production when confirmed in advance. Larger or more complex orders may require additional receiving time, which Screenplay will communicate when scheduling the order.

Delivery to our facility does not mean product is checked in and ready for production. Receiving and check-in may take a full business day depending on order volume. At least one business day must be allowed between arrival and production; two business days is the standard requirement.

Screenplay does not receive and decorate product on the same day. Product arriving on the Target Completion Date will need to be rescheduled for a later production date. Other late arrivals may also require all or part of an order to move to the next available production date.

To help keep orders on schedule, customers must allow sufficient time for shipping, receiving, and check-in before scheduled production.

Missing Pieces

Screenplay will notify the customer of any product shortages identified during production. If missing pieces have not arrived and completed check-in before the scheduled production run, Screenplay will generally proceed with the pieces available.

Missing pieces received afterward must complete receiving and check-in before being scheduled for a separate production run. Screenplay will provide a revised Target Completion Date for those pieces based on production availability. They are not guaranteed to be completed or shipped with the original order.

Customers who identify a shortage after delivery must report it according to the Order Issues and Defects section below.

Extra Pieces

All product received under a purchase order number will be decorated according to that purchase order and its approved decoration details, including any extra pieces beyond the quantity listed.

By submitting an order, the customer authorizes Screenplay to decorate all pieces received under that purchase order without additional approval and agrees to pay for all decoration performed. The quantity listed on the purchase order or approved proof does not limit the number of pieces decorated or invoiced.

Extra pieces will not be set aside or held as undecorated inventory.

TARGET COMPLETION DATES AND PRODUCTION ESTIMATES

Any Target Completion Date, requested deadline, production date, turnaround estimate, or estimated ship date is an estimated target only and is not a guaranteed completion date, delivery date, or contractual deadline unless expressly approved in writing by Screenplay management.

Screenplay makes good-faith efforts to meet requested timelines. However, custom production involves many variables that may affect scheduling, including but not limited to artwork issues, proof revisions, delayed approvals, missing or incorrect product, supplier delays, shipping delays, inventory shortages, garment defects, dye migration, printing or embroidery complications, equipment issues, quality-control concerns, staffing constraints, and other production-related challenges.

The customer understands that delays may occur even after a job has been scheduled or proof-approved. Screenplay is not responsible for missed events, missed in-hands dates, lost sales, customer penalties, chargebacks, or other damages resulting from production delays, scheduling changes, carrier delays, or other timing-related issues.

Customers with firm events, retail launches, trade shows, or other time-sensitive deadlines are responsible for communicating those deadlines before submitting the job and building in an appropriate production and shipping buffer. Screenplay recommends allowing additional buffer time beyond the stated turnaround estimate whenever a deadline is important.

No deadline, rush date, event date, Target Completion Date, or requested completion date shall be considered guaranteed unless expressly approved in writing by Screenplay management.

PAYMENTS

Any invoice revisions must be requested within thirty (30) calendar days of the completed job. There will not be any invoice revisions, replacements, or credits permitted after that period, except that shortage claims and any related adjustment requests may be submitted within thirty (30) calendar days after delivery as provided under Order Issues and Defects.

Any balance not paid within the stated terms of the invoices will be subject to interest at the rate of two percent (2%) per month (24% per annum) until paid.

RETURN POLICY

At Screenplay, we take pride in delivering high-quality custom decoration work. Due to the nature of contract printing and the custom products we produce, all sales are final. However, if your order does not match the approved proof or you identify a shortage, we are committed to reviewing the issue under these Terms.

All Sales Final

Once a job has been submitted and approved by proof or sample, it is considered final. Returns or exchanges are not accepted except in cases where the delivered product does not match the approved proof, subject to the quantity provisions under Product Arrival, Shortages & Extra Pieces.

Shortage claims are reviewed separately under Order Issues and Defects. Extra pieces decorated and invoiced according to these Terms are not considered an order error solely because they exceed the quantity listed on the purchase order or approved proof.

PROOF APPROVAL — CUSTOMER VERIFICATION

All artwork proofs provided by Screenplay represent the final digital representation of the finished decorated product. Proofs are provided so the customer can verify every detail prior to production.

By approving a proof, the customer confirms that all details shown are correct and approved, including but not limited to artwork, spelling, placement, sizing, colors (including Pantone values when applicable), garment selection, quantities, and any special instructions. The customer is responsible for verifying all Pantone selections, color callouts, and approval details prior to production.

The approved proof is the sole and controlling reference for artwork and decoration details. Screenplay’s production team decorates according to those approved details. Quantities are subject to the Product Arrival, Shortages & Extra Pieces section: all product received under a purchase order number will be decorated and invoiced as described in that section, even when the quantity exceeds the purchase order or approved proof. Finished quantities are also subject to the applicable duff allowance.

Any prior or subsequent emails, phone conversations, text messages, notes, or other communications are intended only to assist in creating an accurate proof and do not override or modify the approved artwork and decoration details.

These Terms of Service, together with any approved proofs, invoices, and written order confirmations, constitute the entire agreement between the parties and supersede any prior verbal or written communications, representations, or understandings relating to the order.

No verbal statements, discussions, or representations by any Screenplay employee, representative, or agent shall modify or override these Terms unless confirmed in writing by Screenplay management.

Because proof creation is a human process, a proof may occasionally contain errors or omissions, including items previously communicated by email or phone. It is the customer’s responsibility to identify and request corrections prior to approval. If a proof is inaccurate, incomplete, or does not match the customer’s expectations for any reason, do not approve the proof and request a revision. If a customer approves a proof that contains an error or omission, Screenplay is not responsible for the resulting outcome.

Digital mockups may not be perfectly to scale or match the color on a computer screen. Customers should reference the specific size measurements, placement notes, and color callouts shown on the proof and review carefully before approving. Zoom in, check spelling, sizing, and locations. Approve the proof = approve the outcome, subject to these Terms.

Due to variations in garments, fabrics, dye lots, thread manufacturing, specialty inks, monitor displays, embroidery materials, heat application, and production processes, exact color matching and placement consistency are not guaranteed.

Production timelines are estimates only and are not guaranteed unless expressly approved in writing by Screenplay management. Please allow appropriate production and shipping buffer time for all event-related or deadline-sensitive orders.

Order Issues and Defects

The customer is responsible for inspecting all goods immediately upon receipt. Any concerns regarding shortages, defects, damage, or order discrepancies must be reported promptly and no later than thirty (30) days after delivery, subject to the eligibility requirements below.

We stand by our work. If you believe your order is incorrect or defective, please contact your Account Manager immediately. If Screenplay determines, in its sole discretion, that an order issue qualifies for resolution under these Terms, Screenplay reserves the exclusive right to determine the appropriate remedy, if any, including repair, reprint, replacement, account credit, or refund.

To be eligible for resolution:

• For shortage claims, you must notify your Account Manager within thirty (30) calendar days after delivery. Screenplay will review available receiving, production, and shipping records and may request supporting order and shipment information. Missing pieces do not need to be returned.
• For other claims, you must notify your Account Manager within thirty (30) days of the completed job. Requests made after that period will not be considered.
• Except for missing pieces in a shortage claim, the original affected product must be returned to Screenplay for inspection before any credit, reprint, or refund is issued.

Orders that match the approved proof are not eligible for reprint, refund, or credit based on the approved decoration details. This does not prevent review of a timely shortage claim or a claim covered by the applicable duff allowance. Extra pieces decorated according to the Product Arrival, Shortages & Extra Pieces section are not grounds for a reprint, refund, or credit solely because they exceed the listed quantity.

Refunds and Credits

If a refund or credit is approved as part of a resolution:

• Refunds will be issued to the original payment method.
• Refunds are processed within ten (10) business days after returned goods are received and inspected. For approved shortage refunds that do not require a return, refunds are processed within ten (10) business days after approval.
• If more than fifteen (15) business days have passed and you have not received confirmation, please contact us at info@screenplayshirts.com.

The maximum liability for replacement of any garment is limited to $100 per item unless physical samples are requested and approved in advance.

Contact Us

If you have questions about your order or need help with a return or issue, please reach out to your Account Manager or email info@screenplayshirts.com.

After receiving approval from your Account Manager, ship authorized returns to:

Screenplay
253 E 1600 N
Vineyard, UT 84059

SHIPPING & RECEIVING

Product arrival and check-in requirements are provided under Product Arrival, Shortages & Extra Pieces.

Jobs that require unpackaging of individually polybagged products before production will be charged the unpackaging fee listed on the shipping/receiving page of this price sheet.

We blind ship using our customer’s shipping account number.

• UPS or FedEx Ground handling: $2.00 per box.
• FedEx Express handling: $5.00 per box.
• These handling charges still apply if emailed shipping labels are provided.
• LTL shipping handling: $20.00 per pallet. Please email the Bill of Lading to your Account Manager.

Screenplay shall not be held responsible for product left for more than sixty (60) days.

LIMITATION OF LIABILITY

Screenplay’s liability for any claim arising out of or related to any order, decoration service, shipment, delay, defect, or other issue shall be strictly limited to the amount paid to Screenplay for the specific decoration services performed on the affected items.

Under no circumstances shall Screenplay be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost sales, missed deadlines, business interruption, retail chargebacks, customer penalties, reputational harm, or event-related losses, even if advised of the possibility of such damages.

Except as expressly stated in these Terms, Screenplay disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, wash durability, color matching, or suitability for any specific use or application.

FORCE MAJEURE

Screenplay shall not be held responsible for delays, interruptions, or failure to perform caused by circumstances beyond its reasonable control, including but not limited to weather events, natural disasters, labor shortages, supply chain interruptions, carrier delays, equipment failure, utility outages, government actions, acts of God, pandemics, or other unforeseen events.

SHIPPING LIABILITY

Once product has been transferred to a shipping carrier, all risk of loss, damage, or delay passes to the customer. Screenplay is not responsible for carrier delays, lost shipments, damaged shipments, incorrect delivery by the carrier, or shipping interruptions once packages leave our facility.

Customers are responsible for verifying shipping addresses, carrier account information, and delivery timelines prior to shipment.

CUSTOMER-SUPPLIED GOODS

Screenplay is not responsible for defects, inconsistencies, dye migration, shrinkage, heat sensitivity, manufacturing flaws, or performance issues related to customer-supplied garments or products.

Due to the custom nature of decoration and the varying manufacturing processes used by apparel vendors, Screenplay cannot guarantee results on customer-supplied goods.

INTELLECTUAL PROPERTY / CUSTOMER ARTWORK

By submitting artwork, logos, trademarks, designs, or other content to Screenplay, the customer represents and warrants that they have all necessary rights, licenses, and permissions to reproduce and decorate such materials.

The customer agrees to indemnify, defend, and hold harmless Screenplay from and against any claims, damages, liabilities, costs, or expenses arising out of or related to alleged copyright infringement, trademark infringement, licensing disputes, or unauthorized use of submitted artwork or intellectual property.

COLLECTION COSTS

The customer agrees to pay all collection costs, court costs, attorney fees, and related expenses incurred by Screenplay in collecting unpaid balances or enforcing these Terms of Service.

NO WAIVER

Failure by Screenplay to enforce any provision of these Terms of Service shall not constitute a waiver of future enforcement of that or any other provision.

SEVERABILITY

If any provision of these Terms of Service is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

GOVERNING LAW AND VENUE

These Terms of Service shall be governed by and interpreted under the laws of the State of Utah.

Any dispute arising out of or relating to these Terms, any order, or services provided by Screenplay shall be resolved exclusively in the state or federal courts located in Utah County, Utah, and the customer consents to such jurisdiction and venue.

PRICING

All quoted pricing is subject to change prior to final order approval and production scheduling. Once a job has been approved and scheduled, pricing will not change unless the scope of work, quantities, garment selection, decoration method, freight costs, or requested services change.

The customer will be invoiced for all decoration performed, including decoration of extra pieces received under the applicable purchase order, as provided under Product Arrival, Shortages & Extra Pieces.

REMEDIES

If Screenplay determines, in its sole discretion, that an order issue qualifies for resolution under these Terms, Screenplay reserves the exclusive right to determine the appropriate remedy, if any, including repair, reprint, replacement, account credit, or refund.

Last Updated: September 28, 2026